Build strong customer relationships at L’Oréal

We are currently looking for three Key Account Relationship Specialists to join L’Oréal in Copenhagen. You will become part of an international team where you will be responsible for your own customers and play a key role in ensuring an efficient and professional customer experience.

The position is a temporary assignment through StudentConsulting for 6–9 months, with the possibility of extension.

About the role

As a Key Account Relationship Specialist, you will be responsible for the full order-to-cash process for your assigned customers – from order placement to delivery and invoicing. You will have a broad range of stakeholders and act as an important link between customers, sales, logistics, and internal teams.

You will have the opportunity to combine customer relations, coordination, and process optimisation in a role where structure and strong relationships are key to success.

Your primary responsibilities

• Manage daily communication and relationships with your assigned customers
• Handle order processing and ensure accurate invoicing
• Follow up on customer cases, claims, and credit notes
• Coordinate between customers, sales, logistics, and internal stakeholders
• Ensure an efficient flow throughout the entire order-to-cash process
• Prepare customer-specific reporting and handle other related administrative tasks

We are looking for

We are looking for someone who thrives in a role with many stakeholder touchpoints and who can create structure in complex processes. You are motivated by taking ownership and ensuring that both customers and internal stakeholders receive the best possible experience.

We imagine that you:

• Have experience within customer service, coordination, administration, or supply chain
• Understand the importance of efficient processes – preferably with knowledge of the order-to-cash flow
• Work proactively and take ownership of your tasks
• Are structured, detail-oriented, and able to prioritise effectively
• Have strong communication skills and enjoy collaborating with multiple stakeholders
• Have strong IT skills – experience with SAP is an advantage but not a requirement
• Speak fluent Danish, Swedish, Finnish, or Norwegian and have professional English skills

Practical information

• Location: Copenhagen
• Working hours: Full-time, 37 hours per week
• Start date: As soon as possible
• Salary: Fixed base salary + pension

Become part of L’Oréal

This is your opportunity to gain experience in a global organisation with strong brands, international collaboration, and great development opportunities. You will take on responsibility from day one and have the opportunity to make a real difference in the collaboration with some of L’Oréal’s key customers.

Does this sound like your next career move? Submit your CV today – we conduct interviews continuously and will close the process once we have found the right candidates.

We look forward to hearing from you!

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Keywords: customer service, administration, Support, Fulltime, Copenhagen