Finnish-speaking Customer Service Agent for the healthcare industry

We are looking for someone seeking a summer job from May to August. So do you speak fluent Finnish and are you interested in working in customer service within health projects, either from the office in Copenhagen or remotely? Then apply now!

You must have an address in Denmark, but the specific location within the country doesn't matter. You can work fully remotely in this role or from the office in Copenhagen. We are looking for someone who can start on the first of May until the end of August. It is not possible to take vacation during this period.

On behalf of our customer, we are now looking for a Customer Service Advisor. You need to be fluent in Finnish and be familiar with customer contact. You can expect a great social environment with an atmosphere of joy, pace, and ambitions. The office is nice and spacious with open workstations. The working hours are Monday to Friday from 07:00-15:00. The customer offers a basic salary, health insurance, and a great pension scheme.

About the job
In this position, you will provide customer service and support on behalf of a large pharmaceutical company specializing in manufacturing products for individuals with diabetes. You will be answering questions about the function of the products, handling orders, and taking care of inquiries by phone and by email. Overall, you will be dealing with exciting cases within an industry in constant development!

⦁ Provide support and service for the client's products over the phone and email to users who contact us with questions regarding functionality, orders, complaints, etc.
⦁ Continuously contribute to developing and optimizing our projects and processes to ensure satisfied customers.
⦁ Ensure that we consistently meet our KPIs regarding call duration, service level, and quality.
⦁ Familiarize yourself with diabetes and our client's products and solutions to deliver excellent service and support.

We are looking for:

We expect you to be a person with a can-do attitude who always gives first-class service.

Furthermore, it is a requirement that you:
• You are fluent in both written and spoken Finish as well as English.
• You have good IT skills and can easily adapt to new systems.
• You are proactive and willing to learn and acquire new knowledge.
• You live in Denmark.
• You are responsible and have the ability to work from home.

Practical Information & Recruitment Process:
• Start date: May 1st.
• 4-month temporary position with StudentConsulting.
• Location: Copenhagen.
• Salary: 20,000 DKK + 9% optional benefits account + pension plan.

Are you interested in the position and ready for an exciting role with responsibility from your very first day of work? Then send your CV as soon as possible.

We are conducting ongoing job interviews and intend to fill the position as quickly as possible. However, we are waiting for the right candidate!

If you have any questions regarding the position, please contact Recruitment Manager Monika Thomsen at monika.thomsen@studentconsulting.com.

StudentConsulting will handle the applications. We are doing interviews on an ongoing basis, so send your application today. We are looking forward to hearing from you!

Keywords: Customer Service, Copenhagen, Remote, Customer, Finnish